Refund Policy.

1. What this covers

This policy covers what you buy from AnimSpark, on the web or in AnimSpark for Mac: subscriptions (monthly or yearly) and credit packs. It's part of our Terms of Service. Prices and plans are on our pricing page.

2. Cancelling

You can cancel at any time in your account's billing settings. Cancelling stops the next renewal. It doesn't end your plan early: you keep it until the end of the period you've paid for. Credits you already hold aren't taken away. They stay usable for their normal validity (section 6).

3. Changing plans

An upgrade applies immediately, and you're charged only the pro-rated difference for the rest of the period. A downgrade takes effect at the end of the current period, and you keep your current plan until then.

4. Refunds for subscriptions

• Monthly renewals. If you were charged for a renewal and haven't used any credits from it, write to us within 7 days of the charge and we'll refund it in full.
• Yearly plans. A yearly plan is refundable in full within 14 days of the charge if you haven't used any credits from it. After that, we refund the whole months of the term you haven't reached yet, pro rata, at the discounted price you actually paid.
• Periods you've started using. Once you've used credits from a monthly period, that charge isn't refundable, except where the law requires otherwise.

A refund also takes back the credits that period gave you. If you've already spent some of them, your balance can go below zero until your next credits arrive.

5. Credit packs

Credits from a credit pack never expire. A pack you haven't used any credits from is refundable in full within 14 days of purchase. Once you've started using a pack, it isn't refundable, except where the law requires otherwise.

6. How long credits last

Credits from a subscription are usable in the month they arrive and the month after. After that, the ones you haven't used expire. We always spend the credits closest to expiring first, so you never lose credits you could have used. Sign-up credits, referral credits, credit packs and credits we add for you in support never expire.

Expired credits aren't refunded or restored, because they were part of the price of the period that gave them to you.

7. When something goes wrong

If a request fails because of a problem on our side, the credits it used are returned to your balance automatically. If you think credits were charged incorrectly, tell us within 30 days. We'll look into it and restore anything that was wrongly charged.

8. How to ask for a refund

Write to [email protected] from the email address on your account, with the date and amount of the charge. We reply within 2 business days. Approved refunds go back to the payment method you used and usually appear within 5–10 business days, depending on your bank.

9. Card disputes

If something about a charge looks wrong, please talk to us first. It's almost always faster than a dispute with your bank. Accounts that dispute charges for services that were properly delivered may be suspended while the dispute is open.

10. Your rights under the law

This policy adds to your rights. It doesn't replace them. Nothing in it limits rights you have under the consumer protection laws of the country where you live that can't be waived, including any right to withdraw from a purchase.

11. Contact us

Refunds and billing: [email protected]
Legal questions: [email protected]